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The initiatives taken using Six
Sigma has definitely helped
define standardization within
the company. Turning the
culture into data-driven,
process focused, collaborative,
and preventative.
For all departments –
Standard Operating Procedures
were produced to clearly define
processes such as hourly checks
of Quality Control personnel,
guidelines to initiate work
instructions for CSR’s, and
training to new operators on the
production floor. So far;
Production, CSR group, Quality
Control, Warehouse, and Mail
departments have approved SOP’s.
Along with these SOP’s, there
have been departmental
initiatives using Six Sigma.
Quality Control -
To measure effectiveness -
Quality incidents are being
reported and measured based on
the Risk Priority Number; which
measures the severity, the
occurrence, and the detection.
Each incident is handled
individually and scored
depending on these variables.
This helps management look at
each incident and find the
proper short term and long term
resolution.
Warehouse –
Continue to streamline processes
by adding a Mail Shop
customization. Now warehouse
personnel can enter and search
for inventory by sub-customer.
Now, customers can ask for
filtered data based on
sub-customers you work with
versus getting all inventory
stock.
CSR –
Built a process map and current
state SOP of CSR’s day-to-day
operations. This helped
pinpoint and eliminate redundant
steps, to increase efficiency.
Reduced tedious steps within
making work instructions within
Mail Shop. |
